We are seeking a self-motivated individual for a full-time Field Maintenance and Repair Technician. Field Maintenance and Repair Technicians will work a defined schedule at locations within an assigned radius (malls, fitness clubs, and other locations with Smarte Carte vending equipment). Duties will include (but are not limited to) P&L Management, performing monthly collections, repairing, cleaning and performing regular maintenance on strollers, carts, cart management units, massage chairs, and locker systems. Daily local travel required.
Responsibilities:
- Overall responsibility for area P&L, with the expectation to deliver excellent results vs. annual and strategic plans.
- Develop and maintain strong relationships with key stakeholders within the Mall, Locker, and Planet Fitness community as well as with peers within Smarte Carte.
- Identify Key Performance Indicators with relation to maximizing flow-through within assigned route.
- Inspect and perform maintenance on all equipment, including; Carts, Cart Management Units, Strollers, Massage Chairs, and Locker Systems (where applicable).
- Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
- Complete and submit all necessary reports in an accurate and timely manner.
- Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times.
- Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment.
- Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.
- Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
- Assist with the installation of new locations or the upgrade of existing locations.
- Night, weekend, and holiday work may be required.
Qualifications:
- Possess strategic planning and thinking skills, business acumen and value chain mind set
- Minimum 3 years of field based product support experience (route) preferred
- Minimum 3 years in a customer service role required.
- Basic understanding of electro/mechanical assembly, troubleshooting, and repair experience
- Demonstrate strong business acumen as defined by a proven track record of success in an operational environment.
- Ability to forge solid relationships with external constituents e.g. customers, facility management, etc. and manage across a wide range of capabilities and personalities.
- Excellent verbal and written communication skills.
- Organized and able to manage multiple priorities effectively.
- Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis.
- 2 year Associates or Technical Degree (relevant experience in lieu of)
Requirements:
- Lift 40 lbs. to waist height
- Push/Pull 75-100 lbs.
- Bend and stoop, walk and stand for long periods of time
- Visual acuity/manual dexterity to perform mechanical and electrical repairs
- Must have a mechanical, electrical and diagnostic aptitude
- Minimum 3 years of Customer Service experience
- Minimum 3 years of field-based product support experience (route) preferred
- Valid driver’s license
- Self-Starter: Inspired to perform without outside help
Salary: $25/hour
