Anonymous Employee

The Portfolio Community Association Manager is the leader of multiple assigned properties/Book of Business. Ensure properties are maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies.

Our Portfolio Community Association Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Responsibilities:

Provide management and leadership to assigned property and book of business.
Manage the functions of a team within a property while maintaining standards of excellence for processes, methods and personnel.
Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
Maintain knowledge and understanding of the contract between the association and the management company. Ensure all contractual obligations are being met.
Initiate contact with new residents.
Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans in order to improve the property.
Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
Create, maintain and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide direction to staff and assist in the investigation and resolution of problems.

Qualifications: